frequently asked questions

If you have not yet paid online for your reservation during the booking process, the reservation amount can be paid upon arrival. In that case we will do a pre-arrival authorization (not a payment) on your credit card.

If you cannot provide a valid credit card as a guarantee during your stay, we reserve the right to request a deposit of € 300 per apartment or suite. This may be paid in cash or by debit card. This deposit will be returned as soon as possible after check-out, provided that the apartment looks fine without any damage or theft.

The standard check-in time is 2 PM. Early check-in is only subject to availability and cannot be confirmed in advance. Of course, you are free to store your luggage until our reception opens. Want to be guaranteed an early check-in? Then we advise you to book the night before your arrival as well (so 1 night extra).

If you arrive after 5 PM please let us know in advance by email or phone. We will ensure that someone is available to check you in.

We offer private parking facilities in the nearby underground parking of Q-Park Hoogfrankrijk, at a 5-minute walk of Urban Residences. The costs are €15 per night (from 14h on arrival day until 13h on departure day).
We kindly request you to come to Urban Residences first. Just past the entrance door there is a small inner courtyard, where you can park for 15 minutes max. Upon check-in you will receive parking instructions. Please note that making a reservation is required due to limited parking spots.

Each apartment has its own washing machine and dryer. You can buy washing pods at the reception, or alternatively you can bring your own detergent! An iron and ironing board are also in the apartment.

All rooms and public areas are 100% non-smoking.

We do not offer specific rooms, however some low-lying apartments are suitable for disabled people. Please contact our reception for more information.

We offer 6 Urban city bikes, which are available for rent to all of our guests.