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Index

Definitions
Cancellation policy.
Flexible rate.
Leased Property:
Lessee.
Long stay:
Non-refundable rate.
Security Deposit:
Short stay: 
Article 1.          The leased property, designated use.
1.1 No Party Policy.
1.2 Smoking and vaping.
1.3 Drugs
1.4 Pets
1.5 Defects and Damages
1.6 Lock-out situation.
1.7 Commercial photos and videos
Article 2.          Payment obligation, payment period.
Article 3.          Check-in Procedure.
3.1 Check-in Times
3.2 Check-ins outside the hours Urban Residences MAASTRICHT.
3.3 Responsibility contacting Urban Residences
3.4 Credit Card and valid ID.
3.5 Security Deposit
3.6 General Policy.
Article 4.          Check-out procedure.
4.1 Check-out time.
4.2 Keycards
4.3 Cleaning.
Article 5.          Housekeeping.
Article 6.          Cancellation Policy.
6.1 Flexible rate plan.
6.2 Non-refundable rates
6.3 Refunds
6.4 Contact details cancelations
Article 7.          Additional services
7.1 Supplements
7.2 Children.
7.3 Twin beds
7.4 Parking.
Article 8.          No rights to alternative housing.
Article 9.          Choice of forum and choice of law.

 

Definitions

In this document the following terms shall have the meaning as described below:

Cancellation policy

The leased properties can only be cancelled or modified in case of a flexible rate plan. Non-Refundable rates cannot be cancelled nor modified.

All cancellations or modifications need to be done via e-mail:

For Rotterdam: rotterdam@urbanresidences.com

For Maastricht: maastricht@urbanresidences.com

Flexible rate

The flexible rate can be cancelled free of charge up to 7 days before arrival. The lessee will be charged the total price when cancelled within the 7 days before arrival. The following payment terms are applicable for the flexible rate:

  1. The full amount will be charged from the lessees’ credit card on the day of booking;
  2. Cancellations up to 7 days before arrival will receive a full refund.

Leased Property:

Urban Residences refers to the following properties:

Rotterdam – Urban Residences
Studio Size:                55M2 – 82M2

Located:         Between the 5th and 13th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower, double bed

Occupancy:    maximum of 2 persons

Corner studio Size:                70M2

Located:         Between the 5th and 13th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower, double bed

Occupancy:    maximum of 2 persons

Suite Size:                82M2

Located:         Between the 5th and 13th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower, double bed

Occupancy:    maximum of 2 persons

Family suite:

 

Size:                82M2

Located:         Between the 5th and 13th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower, double bed and a sleeper-sofa of 140 cm wide.

Occupancy:    maximum of 4 persons

Apartment:

 

Size:                100M2

Located:         Between the 14th and 18th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower and a bathtub, two bedrooms with double beds

Occupancy:    maximum of 4 persons

Large apartment:

 

Size:                120M2

Located:         Between the 14th and 18th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower and a bathtub, two bedrooms with double beds

Occupancy:    maximum of 4 persons

Penthouse:

 

Size:                100M2

Located:         On the 19th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower and a bathtub, two bedrooms with double beds

Occupancy:    maximum of 4 persons

Large penthouse:

 

Size:                120M2

Located:         On the 19th floor

Facilities:        Balcony, kitchen, bathroom fitted with a shower and a bathtub, two bedrooms with double beds

Occupancy:    maximum of 4 persons

 

Maastricht – Urban Residences
Suite:

 

Size:                52M2

Floors:            1

Facilities:        Kitchen, bathroom fitted with a shower, double bed

Occupancy:    maximum of 2 persons

Maisonnette (2P)

 

Size:                60-70M2

Floors:                       2

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a double bed

Occupancy:    maximum of 2 persons

Maisonnette (3P)

 

Size:                85M2

Floors:                       2

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a double bed and a single bed

Occupancy:    maximum of 3 persons

Maisonnette Deluxe (2P) Size:                70-80M2

Floors:                       2

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a doublebed

Occupancy:    maximum of 2 persons

Maisonnette Deluxe (3P)

 

Size:                75-90 M2

Floors:                       2

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a double bed and a single bed

Occupancy:    maximum of 3 persons

Penthouse:

 

Size:                73M2

Floors:                       1

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a double bed, roof terrace

Occupancy:    maximum of 2 persons

Family Suite (4P)

 

Size:                82M2

Floors:                       1

Facilities:        Kitchen, bathroom fitted with a shower, double bed,

sleeper-sofa in the living room

Occupancy:    maximum of 4 persons

Family Suite XL (5P)

 

Size:                96M2

Floors:                       1

Facilities:        Kitchen, bathroom fitted with a shower, one bedroom with a double bed and a single bed, sleepers-sofa in the living room

Occupancy:    maximum of 5 persons

Lessee

A lessee is the person who rented or booked the apartment, for both long- and short-term stays.

Long stay:

A stay longer than 28 nights

Non-refundable rate

The Non-Refundable rate cannot be cancelled nor modified. The following payment terms are applicable for the non-refundable rate:

  1. The full amount will be charged from the lessees’ credit card on the day of booking;
  2. Cancellations or modifications will not be refunded

No-Show

The full amount of the lessees booked stay will be charged in case of a no-show. If the reception is not notified by the lessee the booking will be cancelled the morning after the booked check-in day.

Security Deposit:

The Lessee(s) shall provide Urban Residences a security deposit in the form of a VISA or MasterCard credit card, to guarantee the proper fulfilment of his/her (their) obligations and/or the compensation for damages to the leased property.

If unable to provide a valid credit card at check-in, a cash deposit of €150 for studios, €300 for apartments and €500 for penthouses is required.

Short stay:

A stay from 2 to 27 nights is considered a short stay at Urban Residences.

 

Article 1.       The leased property, designated use

1.1 No Party Policy

No Party Policy” is strictly enforced. Lessees that have a party, cause disturbance to other lessees or do not comply with the maximum occupancy of the leased property they rented, can be evicted at any time, without a refund of the remaining costs of the booked property and without a refund of the security deposit.

 

1.2 Smoking and vaping

Smoking and vaping is not allowed in any of our properties. Breaking this rule may result in immediate eviction without a refund of the remaining costs of the booked property and without a refund of the deposit.

1.3 Drugs

Drugs are not allowed in any of our properties. Breaking this rule may result in immediate eviction without a refund of the remaining costs of the booked property and without a refund of the deposit.

1.4 Pets

Pets are not allowed. An additional cleaning fee of €250, – will be charged when breaking this rule.

1.5 Defects and Damages

Lessees must immediately inform Urban Residences of all defects in the apartment and damages that occur in the apartment. Damages and defects not reported by the lessee, will be charged to the lessees account.

1.6 Commercial photos and videos

Photo or video recordings that are used for commercial purposes must be requested in advance and are only allowed with our permission. Breaking this rule will result in a additional charge of €1000, – excl. VAT, per booked night.

Article 2.       Payment obligation, payment period

2.1 The lessees payment obligation shall consist of the following:

  1. the lease price
  2. tourist tax
  3. VAT

The lease price is payable in advance and no later than the first day of the period to which the payment applies, in the manner indicated by Urban Residences.

Article 3.       Check-in Procedure

3.1 Check-in Times

Lessee(s) agree(s) with Urban Residences check-in times.

Urban Residences Rotterdam check-in hours:

Sunday to Thursday: 2.00 PM – 9.00 PM

Friday to Saturday from 2.00 PM – Midnight.

Urban Residences Maastricht check-in hours:

Monday to Friday between 2.00 PM – 7.00 PM

Saturday to Sunday from 2.00 PM – 5.00 PM.

Lessees checking in outside of check-in hours need to call Urban Residences half an hour before arrival.

Rotterdam: +31 (0)10 414 32 99

Maastricht: +31 (0) 433 900 503

Check-in after midnight can be arranged upfront and need to be confirmed by with Urban Residences Management by e-mail:

For Rotterdam: rotterdam@urbanresidences.com

For Maastricht: maastricht@urbanresidences.com

3.2 Check-ins outside the hours Urban Residences MAASTRICHT

Lessee(s) is/are aware of, and agree(s) with the payment of a fee of €25,- for check-ins after midnight.

3.3 Responsibility contacting Urban Residences

Lessee(s) is/are aware of, and agree(s) with own responsibility regarding contacting Urban Residences when checking in outside of hours aforementioned under 3.1. Therefore, Urban Residences cannot be held responsible if the lessee(s) are locked out.

3.4 Credit Card and valid ID

At check-in, we will require the credit card the lessee has used to pay for the leased property and a valid ID. The credit card will be used to make a pre-authorization as a guarantee for the room.

At Urban Residences Maastricht, the credit card is not required in case of the online check-in registration procedure has been completed by the lessee.

3.5 Security Deposit

Security Deposit: The Lessee(s) shall provide Urban Residences a security deposit in the form of a VISA or MasterCard credit card, to guarantee the proper fulfillment of his/her (their) obligations and/or the compensation for damages to the leased property.

If unable to provide a valid credit card at check-in, a cash deposit of €150 for studios, €300 for apartments and €500 for penthouses is required.

3.5.1    The security deposit will not be subject to payment of interest.

3.5.2    The Lessee(s) shall not be entitled to claim the settlement of any portion of the security deposit.

3.5.3    In the event the security deposit is called upon, the Lessee(s) shall, at Urban Residences first request, execute payment of the full amount due, supplementary to the security deposit.

3.6 General Policy

3.6.1    At check-in the lessee will have to sign the terms & conditions and our no-party policy

3.6.2    At Urban Residences Maastricht this is not required in case the lessee has agreed with the terms and conditions during the online check-in procedure.

Article 4.       Check-out procedure

4.1 Check-out time

Check-out time is before 11.30 AM, unless otherwise agreed upon with Urban Residences. If not agreed with Urban Residences Management Urban Residences is allowed to charge a full day according to the booked rate plan.

4.2 Keycards

All keycards must be returned upon departure either at Urban Residences’ office or may be left in the apartment when checking out outside of office hours. Failure to do so will result in a replacement fee of 25 euro per key card

4.3 Cleaning

Each guest will leave the apartment upon check out as they found it. Should the apartment not be tidy upon check out, Urban Residences will charge a cleaning fee of at least € 100.

Article 5.       Housekeeping

At Urban Residences, Housekeeping doesn’t clean the units daily. There are 2 different types of cleanings:

  1. Small: Change of towels, new dishwasher tabs, top-up of toilet paper and the waste will be collected.
  2. Regular: The whole studio or apartment will be cleaned.

 

Cleaning Schedule Urban Residences
Stay 3 days No cleaning
4 days stay Small clean up on day 3
7 days stay Regular clean up on day 4
14 days stay Alternating small and regular every third day

 

 

Article 6.       Cancellation Policy

6.1 Flexible rate plan

The leased properties can only be cancelled or modified in case of a flexible rate plan. If the booking is cancelled more than 7 days in advance of the check-in date full amount will be refunded.

6.1.1.   If the booking is cancelled less than 7 days in advance of the check-in date or the tenant does not show up for check-in, the full amount will be charged for the entire period as originally booked.

6.2 Non-refundable rates

Non-Refundable rates cannot be cancelled nor modified. The full amount will be charged for the entire period as originally booked.

6.3 Refunds

Refunds will not be made for cancellations after the check-in date in any circumstances.

6.4 Contact details cancelations

All cancellations must be made by email:

  

Article 7.       Additional services

7.1 Supplements

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

7.2 Children

One child under 4 years is charged €15,- per night in a child’s cot/crib. The maximum number of children’s cots/cribs in a room is 1.

7.3 Twin beds

Twin beds have to be booked upfront. An additional cost of €5,- will be charged and have to be paid upon arrival.

7.4 Parking

Parking can be arranged upon arrival or reserved upfront via e-mail. Parking is not included in the price of the booked nights.

 

Article 8.       No rights to alternative housing

8.1       On the expiry of the agreement, the Lessee(s) shall not be entitled to a claim with respect Urban Residences regarding alternative housing, compensation for moving and furnishing costs or any other compensation or indemnity.

 

Article 9.       Choice of forum and choice of law

9.1 Any and all disputes arising in connection with these Terms & Conditions or from other agreements related to it shall be adjudicated solely by the court with jurisdiction in the Netherlands, and shall be subject to the laws of the Netherlands.