Important information

Reception opening hours

Monday: 09.00 – 19.00
Tuesday:   09.00 – 19.00
Wednesday: 09.00 – 19.00
Thursday: 09.00 – 19.00
Friday: 09.00 – 19.00
Saturday: 11.00 –  17.00
Sunday: 11.00 – 17.00

Please, inform us about your estimated arrival time.

Check-in hours start from 14.00. Should you want to arrive before 14.00h, you can drop off your luggage during reception hours
IMPORTANT! In the case of a late check-in, we kindly ask you to notify us beforehand. All you have to do is call our office telephone number +31 43-3900503, approximately 30 minutes before you will arrive in Maastricht. In this way, our assistant has enough time to get to Urban Residences and welcome you.You can always leave your luggage with us if the apartment is not ready yet. Luggage storage is only possible during opening hours of our office. Check-ins after midnight are not possible, unless requested and approved beforehand. The cost for a checkin after midnight is €25. 

Check-in Procedure

At check-in, we will require a valid ID and a valid creditcard. If you are unable to provide a valid credit card or haven’t finalized the online check-in, we hold the right to require a cash deposit of €300 for groups. We will also ask you to sign our General Policy. 

You can skip all these steps, if you use our online checkin tool.

Tourist tax

Unless you booked a last-minute reservation, Your accommodation is already paid. Upon arrival, the only amount due is the municipality tourist tax (4,89 pppn), and parking or other extras when applicable. Please note that tourist taxes are applicable for all guests, including children and infants.


The closer the parking facility is situated in the heart of the city, the more expensive the parking fees. There are no free parking spots in the centre of Maastricht.

We offer private parking facilities in the nearby underground parking of Q-Park Entre Deux, at a 2-minute walk of Urban Residences. The costs are €27 per 24hrs. We kindly request you to come to Urban Residences first, just passed the entrance door there is a small inner courtyard, where you can stand for max 15 mins. Upon check in you receive parking instructions and an exiting card.

Upon request you can have your parking time prolonged on the day of checkout. The cost is 2,75 per hour.

Extra services

The bed is made for you and there are enough towels in the room. You are of course, free to bring foods and drinks to the apartment. If you want to add extra services to your reservation you can contact us. Taking supplies for extra accommodation such as (air)mattresses is prohibited. There is no option for placing extra beds in our suites and maisonette.

Below you can find a list of extra services we offer:

Parking – €27 per booked night
Twin beds – €5 per bed
Nespresso cups  – €0,50 per cup
Baby cot – €15 per booked night
Bikes – €10,50 per day
Detergent – €0,50 per pod
Prosecco – €12
Champagne – €50
Bouquet of flowers – €25

Something to celebrate?

We offer possibilities to make your special day even more remarkable, please call or mail us for information and prices.