Corona FAQ

What Precautions have we taken against Covid-19?

The Health of our employees and guest is our top priority. And therefore, we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means we no longer shake hands at reception or at any other time. We also encourage our guests and employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol and all areas of the property including laundry are now cleaned by an approved external hygiene company.

What does this mean for you?

To make your stay as comfortable as possible, we ask you to fully comply with our rules during your stay with us. At all times in public spaces including the elevator, face masks must be worn. At check in we ask one guest to approach the desk with all members iD cards, similarly at check-out, only one guest to help keep 1,5m distance.

We ask only 2 guests maximum in our elevators at any given time and for guests to use the hand sanitizer supplied when entering the property.

More flexible rates

We have put together a more flexible rate offering you now the chance to cancel 24 hours in advance and our semi-flexible rate now with 10% discount and a cancellation policy of up to 7 days. To cancel your reservation please contact us directly or if you have booked via a third party please contact the third party to cancel or amend your stay.

For Non-Refundable Rates

You will not get your money back if you cancel. In certain cases, you can change your reservation or receive a voucher for the value of your stay. Please contact our reservations department directly. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.

Is breakfast or dinner served?

We do not serve breakfast or dinner, however in our apartments we do have cooking, fridge and coffee facilities. In both Urban Residences properties, we do have an extensive list of our favourites recommended local take-away and breakfast options. Please contact us before your stay to help arrange for your stay and make it as comfortable as possible.

In our Rotterdam apartments Minibar is allowed and you can let us know in advance what you would like to order and we can have it ready for you on arrival in your room.

What can you do during your stay?

Despite the recent measures there are still lots to see and do!

In Maastrict you can experience the beautifully landscaped Limburg hills on foot or by bike! Take a walk through the city and take in some traditional and beautiful architecture with our virtual guide! In the evening you can order a tasty meal to your door with a film!

Rotterdam has plenty to offer still! Rent a bike and admire the city and its architecture! Many butchers, bakeries, and local food traders remain open and many have set up local produce outside their shop! Take a walk with our virtual guide through the city and enjoy some of Rotterdam’s favourite culinary options. Why not order a takeaway from one our favourites right to your door with a film in the evening.

What measures have been taken by the Dutch government?

The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.